Frequently Asked Questions – Candles


Why is the first burn so important?

 Candles have a memory and to create the memory (to avoid tunnelling) the first burn must be to the sides of the glass until all the wax on top is melted. This can take 2-4 hours depending on the size of the candle.

The candle is not burning evenly from edge to edge?

 The first burn must have been burnt to the edge to create the memory. Always make sure wick is centred after extinguishing.  Always burnt on a flat surface. Rotate the candle if necessary. Burn to the edge of the jar each burn.

The wick is mushrooming

 Always trim wick to 5mm before each burn and do not burn for longer than 4 hours. If the wick does start to mushroom, extinguish allow the wax to cool, trim wick and remove any excess and relight.

The wax is drowning the wick and extinguishing the candle

It could be because the candle had not been burnt for long enough for the wax pool to reach the sides of the candle jar. It is imperative the candle burns until the wax melts to the edge of the glass every time it is lit to ensure the maximum and most effective burn. This can take anywhere from 1 to 4 hours generally.

The wick is smoking

There are two main reasons why a candle is smoking: the candle may be in a draught or the wick is too long. Move the candle out of the draught, extinguish the flame, let the candle cool down and trim the wick back to 5mm and remove any excess wick from the jar.

Why is there a black residue around the rim?

Prior to lighting your candle and in-between burns ensure the wick is no longer than 5mm in length, untrimmed wicks will cause smoke and can darken the inside of your glass. If there is black residue on the inside of your candle jar, dampen with paper towel and wipe clean.

Can I re use my candle glass?

Yes, you can re-use your glass candle jar. To clean the jar fill with boiling water and leave to set, any wax will then rise to the top, allowing it to be easily removed. (Dispose of sensibly. DO NOT pour liquid wax down your drains.) Wash jar with clean soapy water or some type of abrasive cleaner (Jif/Ajax)  re-use for any desired purpose or place in recyclable bin for environmentally friendly disposal.

What is the best way to light and extinguish my candle?

To light

 The best and safest way to light a candle is to use a long barrel gas lighter instead of matches. Matches can break and leave dangerous particles in the wax.  Never leave any part of the match to burn in the wax. Blow out the flame and remove.

Blow it out

 The first -- and probably the most obvious way to extinguish the flame -- is to blow out the candle. It's effective, and it works every time. However, the problem with blowing it out is that the candle is still exposed to air and therefore, is likely to continue to smoke. While blowing out the candle works, it's not the best method. (If blowing out be careful not to lean over candle, be cautious of hair and or clothing.)

Suffocate the flame

Another way to extinguish a candle is to put a lid on it. This method causes very little smoke or smoldering, and any smoke that is emitted when the flame goes out is contained under the lid and not into the room.

Select a dish or plate with a base that's larger than the candle jar's opening and place it on top. Be careful to not use plastic or a valuable plate that you don't want to mark.

Dipping the wick

Push the wick into the wax pool to extinguish the flame and pull back out. This also reinforces the wick and prepares it for the next burn. This does take a bit of practice but will give you the longest life of your candle. You can use a metal scewer to push the wick in and back up. (Do not use this method if the wick has mushroomed or is too long.)

Never put a candle flame out with water.  Water can cause the hot wax in your candles to splatter.  There is also a chance that the glass container of your candle may also break.

After a candle has been burned to the point where there is only 1/2 inch of wax left in the bottom of the container, stop burning.  The candle is now finished.  Never burn a candle all the way down. 

Care, Safety, Cleaning and Burning Tips

 To get the maximum burn time and enjoyment from your candle always follow the care and safety tips.


  • Never burn candle unattended.
  • Keep out of reach of children and pets.
  • Burn candle on a heat safe surface.
  • Do not touch or move candle whilst burning.
  • Do not burn near flammable materials.
  • Burn in a ventilated area.
  • Avoid exposure to drafts.

TIPS FOR BEST USE: Trim the wick to 5mm before each use. For the first burn, burn to the edge of the jar. Use a wick trimmer for best results. Do not burn longer than 4 - 5 hours at a time. Keep free from foreign objects